Data Protection & Privacy
Your Privacy Matters to Us
At Enclave Platforms Ltd, we are dedicated to safeguarding your personal information. This document explains how we collect, use, protect, and manage your data when you interact with our platform and services.
Overview & Scope
Enclave Platforms Ltd (referred to as "Enclave", "we", "us", or "our") operates the Enclave mobile application and website located at https://enclave.ng. Our platform provides comprehensive estate management solutions, including utility payment processing, community communication tools, visitor management systems, and resident check-in services (collectively, the "Services").
This Privacy Notice describes our practices regarding the collection, processing, storage, and disclosure of personal information ("Personal Information" or "Personal Data") that you voluntarily provide when using our Services. We are committed to maintaining the highest standards of data protection and privacy.
Our Role in Data Processing
Under applicable data protection legislation, organizations are classified as either "controllers" or "processors" of personal data. We recognize that we function as a "Data Controller" when we determine the purposes and methods for processing your Personal Information. In other scenarios, we may act as a "Data Processor" when handling data strictly according to instructions from other Data Controllers.
When we operate as a Controller, we assume full responsibility for meeting all obligations under relevant data protection laws. This includes providing you with transparent information about how we use your data, as outlined in this Privacy Notice. When we function as a Processor, the primary Data Controller bears the responsibility for compliance. If you access our Services through a third-party Controller, please direct any questions about data processing to that entity.
We may update this Privacy Notice from time to time. Any changes will become effective when published on our website and mobile application. Your continued use of our Services after such updates constitutes acceptance of the revised terms.
Types of Information We Collect
To provide you with our Services, we may need to collect various categories of Personal Information. The specific data we gather depends on how you interact with our platform. Below are the primary types of information we collect:
Identity Information
Full name, date of birth, gender, and profile photographs that help us identify and verify your account.
Contact Details
Residential addresses, phone numbers, and email addresses necessary for communication and service delivery.
Professional Information
Job titles, department names, company affiliations, and workplace addresses when relevant to your account.
Account Credentials
Usernames, passwords, and other authentication information used to secure access to your account.
Usage Analytics
Information about how you interact with our platform, including frequency of use, session duration, technical error logs, diagnostic data, preferences, and engagement with content.
Financial Information
Bank account numbers and payment details required for processing transactions through our Services.
Automatically Collected Information
We automatically gather technical information about your device and browsing behavior. This may include:
- Internet Protocol (IP) addresses and approximate geographic location
- Browser types, versions, and configurations
- Device identifiers, names, and models
- Operating system information and language settings
- Domain names and search queries performed through our Services
- Access timestamps and referring website addresses
- Other statistical and technical data
This information helps us operate and improve our Services, maintain service quality, and generate aggregated usage statistics. We may also collect your opinions about our products, preferences for additional services (such as newsletter subscriptions), and any other information necessary to deliver our Services effectively.
Public Information & Third-Party Links
Please be aware that any Personal Information you choose to share on public message boards or forums within our platform may be visible to, collected by, and used by other users and third parties. Our website and application may contain links to external websites that we do not own or control. We encourage you to review the privacy policies of any third-party websites you visit. Enclave Platforms Ltd is not responsible for the privacy practices or content of external websites.
How We Use Your Information
When Enclave Platforms Ltd acts as a Data Controller, we use your Personal Information for various purposes related to providing and improving our Services. Our use of your data is guided by legal principles and your consent. Below are the primary purposes for which we process your information:
Primary Uses of Your Data
- Delivering and maintaining access to our Services
- Enhancing and optimizing platform performance and user experience
- Providing information about Services you request or that may interest you (with your consent)
- Conducting statistical analysis and market research
- Developing and improving our Services based on user feedback
- Maintaining accurate and up-to-date records
- Detecting, investigating, preventing, or addressing illegal activities, fraud, or security threats
- Ensuring compliance with our policies, terms of service, and applicable laws
- Responding to your inquiries and providing customer support
- Soliciting feedback to improve user experience
- Fulfilling obligations and exercising rights under agreements between you and us
- Enabling participation in interactive features of our Services
- Notifying you about changes to our Services or new offerings
- Providing customer service and support
- Pursuing legitimate business interests
- Processing employment applications and assessing suitability for roles with us
- Any other purpose for which you have specifically provided consent
Data Sharing with Service Partners
Enclave Platforms Ltd does not sell, rent, or lease customer information to third parties. However, we may occasionally contact you on behalf of external business partners regarding offers or updates that may interest you. In such cases, your Personal Information is not transferred to these third parties.
We may share your Personal Information with trusted service providers who assist us in operating our Services. These partners may help with payment processing, customer support, statistical analysis, email or postal communications, and delivery arrangements. All such third parties are contractually prohibited from using your Personal Information for any purpose other than enabling us to deliver our Services. They are also required to maintain strict confidentiality and security standards.
Usage Analytics & Personalization
We track how users navigate and interact with our platform to identify which services are most popular and engaging. This information helps us understand user preferences and improve our Services. The data collected may be used to deliver customized content and targeted advertising to users whose behavior indicates interest in specific areas.
Mobile Application Permissions
We are committed to transparency regarding the permissions our mobile application may request. Below are optional permissions that enhance your experience:
Contact Access Permission
When creating visitor bookings, we may request permission to access your contacts. This allows you to quickly select contacts from your phonebook, ensuring accuracy and saving time. We collect only the information you choose to provide: name, phone number, and any additional details you include. This information is securely stored on our backend servers and used solely for processing visitor bookings. You can always choose to enter contact information manually or manage stored contacts through your account settings.
Media Library Access Permission
To enhance issue reporting capabilities, we may request access to your media library. This enables you to attach images and videos when submitting reports to estate managers, providing valuable visual context. Any media you attach is stored securely on our backend servers and is accessible only to the estate managers responsible for addressing your reports. We never use your media for purposes other than issue reporting and resolution. You have complete control over whether to attach media to your reports.
Information Sharing & Disclosure
We do not share Personal Information with unaffiliated third parties except when necessary for our legitimate business interests, to provide you with our Services, or as required or permitted by law, regulations, or professional standards. Any transfer of Personal Information is strictly limited to situations that align with our high standards for data protection and security. We only share the minimum Personal Information necessary for third parties to deliver their services effectively. Enclave Platforms Ltd will never transfer your Personal Information to third parties for their own direct marketing purposes, except as expressly stated in this policy.
Categories of Recipients
Service Providers
We engage trusted service providers who support our business operations and help us improve our products and services. These providers may include payment processors, customer support agencies, event hosts and organizers, website or application hosting providers, database managers, and online survey platforms. All service providers operate under strict contractual agreements and are permitted to process your Personal Information only in accordance with our instructions. They are required to maintain the confidentiality, integrity, and security of your information at all times.
Advertising Partners
We, together with our trusted advertising partners, may use cookies and similar technologies to collect certain Personal Information. This information enables us to deliver advertisements tailored to your interests and preferences. These advertisements may appear within the Enclave platform, on our website, or across third-party sites and services. We require all advertising partners to comply with applicable data protection laws and to use your Personal Information only for the purposes described in this policy.
Legal & Compliance Disclosures
Disclosures of Personal Information may be necessary in connection with data privacy reviews, financial audits, compliance assessments, or to investigate and respond to complaints or potential security threats. Such disclosures are made only to the extent required and in accordance with applicable laws and professional standards.
Legal Processes & Business Transfers
We, and our suppliers, may disclose your Personal Information to comply with applicable laws, court orders, or other valid legal processes, and to enforce or apply our terms of use, subscription agreements, or other rights. We may also transfer or disclose your Personal Information to any entity that takes over or acquires the relevant Enclave company. Additionally, we may share aggregated, non-identifiable information with third parties. Before sharing this information, we ensure that it cannot identify you as an individual. For example, we may share information about the size and growth of our customer base with investors.
Your Privacy Rights & Choices
This Privacy Notice outlines your rights concerning the collection, use, storage, sharing, and protection of your Personal Information. It applies to our website, mobile application, and all related applications, services, tools, and physical interactions with us, regardless of how they are accessed or utilized.
You are entitled to exercise the following rights with respect to your Personal Information:
Access & Rectification
Request access to your Personal Information and have it corrected if inaccurate or incomplete.
Deletion
Request deletion of your Personal Information when it is no longer necessary for the purposes for which it was collected.
Restriction & Objection
Request restriction of processing or object to certain types of processing of your Personal Information.
Data Portability
Receive your Personal Information in a structured, commonly used, and machine-readable format.
Withdraw Consent
Withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
Lodge Complaints
File a complaint with the relevant supervisory authority if you believe your rights have been violated.
Exercising Your Rights
If you wish to exercise any of these rights, or if you have questions about how we use your Personal Information, please contact us at info@enclave.ng. We will respond to your request in accordance with applicable data protection laws.
We carefully assess the categories of Personal Information required to deliver our Services and strive to limit collection strictly to what is necessary for those purposes. Where feasible, we delete or anonymize Personal Information once it is no longer required.
We retain your Personal Information for the duration of the Services we provide to you, and thereafter for as long as necessary and appropriate for purposes permitted under applicable laws and regulations. When Personal Information is no longer needed, we ensure its secure disposal.
Account Security
If you create a username, identification code, password, or any other credential as part of our security measures, you are required to treat such information as strictly confidential and not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or assigned by us, at our discretion if we determine that you have failed to comply with these terms. If you become aware of, or suspect, that anyone other than yourself has knowledge of or access to your security credentials, you must notify us immediately at info@enclave.ng.
Data Security & Storage
We employ all reasonable efforts to protect your Personal Information by implementing appropriate technical and organizational measures against unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage. Your Personal Information may be stored and processed on computers located outside your jurisdiction. Where it becomes necessary to transfer your Personal Information to another country, we will take reasonable steps to ensure that such country has adequate data protection laws in place.
Security Safeguards
We safeguard your Personal Information through physical, technical, and administrative security measures designed to reduce risks of loss, misuse, unauthorized access, disclosure, or alteration. These safeguards include, but are not limited to:
- Firewalls and network security systems
- Data encryption for data in transit and at rest
- Physical access controls to our data centers
- Strict authorization protocols for information access
- Regular security audits and assessments
- Employee training on data protection practices
Limitations of Internet Security
However, no data transmission over the Internet or wireless networks can be guaranteed to be completely secure. Therefore, while we take all reasonable measures to protect your Personal Information, you acknowledge and agree that:
- There are inherent security and privacy limitations of the Internet which are beyond our control
- The security, integrity, and confidentiality of any information or data exchanged between you and us cannot be fully guaranteed
- Despite our best efforts, such information and data may be intercepted, accessed, altered, or tampered with during transmission by unauthorized third parties
Data Breach Response
In the event that we become aware of a compromise to the security of our Services, or if users' Personal Information is disclosed to unrelated third parties as a result of external activities (including, but not limited to, security attacks or fraud), we reserve the right to take all reasonably appropriate measures. Such measures may include investigation, reporting, and notification, as well as cooperation with law enforcement authorities. If a data breach occurs, we will make reasonable efforts to notify affected individuals where we believe there is a reasonable risk of harm as a result of the breach.
Data Retention Periods
We retain your Personal Information for as long as necessary to provide you with our Services and to comply with our legal obligations. The retention period depends on the type of data collected and the purpose for which it was obtained.
Retention Principles
If you become inactive and are not a subscriber, we will retain your Personal Information only for the period reasonably necessary and may delete elements of your Personal Information associated with your account. We will normally notify you if your access is going to be withdrawn and give you the opportunity to retain your account.
Where we do not need to retain all of your Personal Information in full, we may obfuscate or aggregate it (for example, web activity logs and survey responses). This ensures that we do not keep your Personal Information for longer than is necessary.
Extended Retention Periods
It may sometimes be necessary for us to retain your Personal Information for longer periods of time, for example:
- Where there is a statutory requirement to do so
- Where we require the Personal Information for legal purposes or where there is a legitimate business need for its retention
- To ensure we do not contact you if you have opted out of communications
- To use aggregated data derived from your Personal Information after your account becomes inactive, provided such data does not personally identify you
Questions About This Policy?
If you have any questions about this Privacy Notice, how we handle your Personal Information, or if you wish to exercise your privacy rights, please don't hesitate to contact us.
Email Us
info@enclave.ngCall Us
+234 902 274 3718Sharing Information About Others
If you provide us with Personal Information relating to another individual, you are responsible for ensuring compliance with all applicable data protection requirements in connection with such disclosure. Where required by law, you must ensure that:
- You have provided the individual with the necessary notices
- You have obtained their explicit consent to share their information with us
- You have explained how we collect, use, disclose, and retain their Personal Information, or directed them to review this Privacy Notice
Last Updated: March 12, 2026